FROM SUPPLY TO SUPPORT: A GLASS-FILLED POLYMERS, AUTOMOTIVE GRADE, LASTING PERFORMANCE.

In 2020, we delivered a complete plasticizing unit to this customer for his German injection moulding machine. Designed to handle highly abrasive, glass-filled materials, the unit has been in operation producing mainly BMW oil filter components with excellent reliability and performance ever since.

Fast forward to early 2025—after years of consistent output—the customer noticed a minor water leak around the cooling block. They had already replaced the O-rings the year before, but recurring high-temperature processing likely caused fresh damage. While the leak was only a few drops, prolonged exposure had caused rust, making the cooling block impossible to disassemble with conventional tools.

The customer was cautious. Forcing the block off could risk damaging the barrel—so they contacted us, asking to help to cooperate with their own mechanical workshop for the disassembly.

We responded immediately, providing:

· All data and drawings needed for disassembly and re-assembly of a new cooling block—perfectly aligned with the specifications we delivered back in 2020 and

· A full guide to review the wear measurement which later showed encouraging results: despite processing over 130 tons of reinforced polymers, the barrel and screw dimensions remained within tolerance BARREL average +0.035mm / SCREW average – 0.24mm

These insights gave the customer confidence that, if they could disassemble the unit without damage and that the barrel was still in very good working condition.

Thanks to the detailed documentation and clear guidance, the disassembly was carried out with care. Meanwhile, our replacement cooling block offer remained on standby, ensuring no risk of unplanned downtime and within a shift they managed to complete the task and during the next shift the machine was running again.

For us this is more than just a technical intervention—it’s the result of a trusted, long-term partnership. From the initial delivery of the complete plasticizing unit in 2020 to responsive, consultative support in 2025, we’ve stood beside the customer every step of the way.

Whether it’s performance, wear resistance, or contingency planning, we ensure that every challenge is met with engineering clarity and commercial flexibility aiming to receive feedback such theirs about happiness and satisfaction.

At Euroviti, we don’t just deliver parts, we aim deliver continuity, reliability, and confidence.